Credits in Omneo are a payment object, not a discount. When a customer redeems a Credit, it replaces a payment method at checkout rather than reducing a price. This distinction matters for accounting, tax (GST implications), and for how Credits appear in transaction records.Documentation Index
Fetch the complete documentation index at: https://docs.omneo.io/llms.txt
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Credit types
| Type | Typical source | Example |
|---|---|---|
| Store Credit | Product return | Customer returns a 150 store credit instead of cash |
| Promotional Credit | Marketing budget | New member receives $20 credit as a welcome incentive |
| Gift Card | Customer purchase | Customer buys a $100 gift card for someone else |
How Credits differ from Rewards
| Credit | Reward | |
|---|---|---|
| Accounting treatment | Payment (replaces cash) | Discount |
| GST/tax | May have GST implications depending on jurisdiction | Typically treated as discount |
| Transferable | Gift Cards can be transferred | Not transferable |
| Partial use | Yes — use 100 credit | Yes — use 25 reward |
The redemption hierarchy
When a customer has both rewards and credits available, the order of application is: Benefits → Rewards → Credits → Payment Type This means Benefits (discounts) are applied first, then Rewards reduce the remaining balance, then Credits pay what’s left, and finally standard payment (EFTPOS, card) covers the remainder.Gift cards
Omneo Gift Cards are stored against the purchaser’s profile until the recipient claims them. Unclaimed Gift Cards can be configured to revert to the purchaser after a defined period. Gift Cards are particularly powerful for:- Corporate gifting
- Birthday gifts between customers
- Referral rewards (gift the recipient a credit to try the brand)
When to use Credits vs Rewards
Use Credits when:- You are processing a product return and want to issue in-store credit
- You want to issue a gift card
- The financial instrument needs to be treated as a payment for accounting purposes
- You want to discount a purchase as a result of customer behaviour
- You want the incentive to expire and create urgency to return