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The Qantas Frequent Flyer integration allows customers to earn Qantas Points on qualifying purchases at participating retail brands. When a customer’s Qantas Frequent Flyer number is linked to their Omneo profile, Omneo can transmit eligible transaction data to Qantas and record the points accrual against the customer.

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What it does

  • Link Qantas accounts in-store — Store staff can add a customer’s Qantas Frequent Flyer number via Clienteling during a sales interaction
  • View points history — Staff can view a feed of Qantas Points earned and redeemed against the customer’s profile, including manual additions, refunds, and returns
  • “Not interested” flag — Staff can mark a customer as not interested in linking their Qantas account, so they are not prompted again in future interactions

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How linking works in Clienteling

  1. Staff identify the customer in Clienteling
  2. A Qantas tile appears in the profile view (if the feature is active)
  3. Staff ask the customer if they would like to link their Qantas Frequent Flyer account
  4. Customer provides their Frequent Flyer number
  5. Staff enter the number in the Clienteling tile
  6. The number is stored as an identity on the Omneo profile with the qantas handle
  7. Future qualifying purchases are automatically submitted to Qantas for points accrual
If the customer is not interested, staff select “Mark as not interested” — this suppresses the Qantas prompt for that customer in future visits.

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Points accrual flow

Once a Qantas Frequent Flyer number is linked:
  1. Transaction completes and is recorded in Omneo
  2. A Reaction fires on transaction.completed
  3. The reaction submits the eligible transaction data to the Qantas API
  4. Qantas accrues the points to the customer’s Frequent Flyer account
  5. The accrual event is recorded in the customer’s Omneo profile history
Returns and refunds trigger a corresponding points reversal.

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What customers see

Customers who have linked their Frequent Flyer account can see their Qantas Points history in the Profile Portal (if the brand has enabled this view). Staff can also view the history in Clienteling.

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Enabling the integration

The Qantas Frequent Flyer integration is a configurable extension available on Omneo. It requires:
  • An active Qantas Frequent Flyer Partner agreement
  • Qantas API credentials provided to your Omneo implementation partner
  • Clienteling configured with the Qantas tile enabled
Contact your Omneo implementation partner to enable this extension on your Omneo instance.
Qantas Points earn rates and eligible transaction categories are defined in your agreement with Qantas, not within Omneo. Omneo transmits the transaction data; Qantas determines the points awarded.