Omneo Gorgias Plugin

Features

• 🔧 Configurable within Omneo
  Gorgias settings can be configured within Omneo CX Manager
  These settings change the way the plugin interacts with your Gorgias instance

• 💾 Automatic Install
  This plugin can be installed automatically from Gorgias, by installing the Omneo App

Prerequisites

Before installing the app from the Gorgias marketplace, you will need an Omneo license and instance setup by the omneo team
The install will prompt you for the below info

• Omneo domain
  You can get this from your Omneo admins, or by looking at your CX Manager URL
  (for example: the url the omneo domain in acme.manager.getomneo.com is acme)
• Omneo Username
  The username you use to login to omneo
• Omneo Pasword
  The password you use to login to omneo

Notes for Gorgias Admins

Here are a few key notes about how this integration works

• This integration is installed automatically via the Gorgias marketplace
• The credentials provided during the install process, will be used to automatically setup Gorgias in your omneo enviromnent

Notes about using the integration:

• Gorgias fetches data as needed from omneo, when viewing tickets or customers in Gorgias.
  Omneo data is only displayed in Gorgias if this fetch has taken place.
  Gorgias fetches data when a new ticket is created
• This install process will automatically setup a widget to view the customer data, this is visible on the widget sidebar when viewing a customer in gorgias
• This install process will automatically setup a HTTP integration with Gorigas, set to fetch data on ticket.created
  You can tweak this integration as needed to add more events.

Gorigas Identities in Omneo

Once this integration has been installed, newly created and updated customers in Omneo will start to have an identity attached to them. This identity by default is gorgias however, this can be configured as needed using the omneo_identity_handle setting

Settings

omneo_identity_handle: Omneo Identity Handle
Specify a customised Omneo Identity Handle to use in omneo. by default, this is gorgias
enabled: When set to true, the plugin is enabled.
If this is set to false, all calls to omneo made by this integration will be rejected.
domain: Your gorgias domain. This is the domain to which all API requests will be directed