New features
- Communications preferences centre. A configurable customer account block lets Profiles manage their communication channels (such as email and SMS), opt in or out of marketing, and update their interests and exclusions. Staff can also update a Profile’s interests from the Manage Comms POS tile. See Profile Portal, POS tiles, and Comms preferences.
- Profile completion prompts. A new customer account block shows configurable cards prompting Profiles to fill in missing details such as name, mobile number, or birthday. You control the order and wording of each card, and the birthday card accepts either day, month, and year, or just day and month. See Profile Portal.
Improvements
- Stores migrating from older platform versions now apply legacy reward discounts correctly at checkout. See Checkout rewards.
- Product variant matching is more accurate for products identified by custom fields. See Product sync.
New features
- Customer region mapping rules. In Settings > Profiles > Field Mapping, a new Region mapping section assigns Profiles to the correct region automatically, using rules based on a customer’s address country, tags, or metafields. See Profile field mapping.
Improvements
- The Customer Account and Checkout UI extensions now run on Shopify’s latest API version, keeping them compatible with upcoming Shopify platform changes. See Checkout rewards and Profile Portal.
- The checkout credits block now hides itself when credits cannot be applied. See Credits and gift cards.
- The Balances, Rewards, and Tiers blocks in the customer account no longer flash an empty state while data loads, and dates such as reward expiry now display in the customer’s local format and timezone. See Profile Portal.
- A product’s Shopify status (draft, archived, or active) now syncs to Omneo accurately, so draft or archived products no longer appear as active. See Product sync and Products.
Platform stability and performance improvements.
Improvements
- Market exchange rates for reward redemption. When a Profile’s reward balance is in the store’s primary currency and they are shopping in another, reward conversions now use Shopify’s real-time market exchange rates for a more accurate value at checkout. The displayed reward value updates automatically as the cart changes. See Checkout rewards.
Improvements
- Faster sync dashboard. The sync page loads location breakdowns on demand and batches summary requests, so it loads quickly even for merchants with many locations. See Configure sync settings.
- Refunds now reflect the discounted price of returned items, and discounts with no matching reason are retained under a general
Discountreason, keeping transaction totals accurate. See Transactions. - Sync coverage rates and status indicators are clearer: interrupted syncs show as
Unknownrather than0, locations with transactions but no Shopify orders showNo ratio, and location mapping errors give clearer guidance on where to fix them. See Configure sync settings.
New features
- Regional reward redemption. Profiles can redeem rewards even when their loyalty balance is in a different currency from the storefront. Set custom conversion rates per reward, or fall back to the default rate, with automatic currency detection for Shopify Markets multi-currency storefronts. A new opt-in Regional Rewards checkout block shows the Profile their balance in both the held currency and the converted storefront value, and a settings page manages the program. See Checkout rewards and Profile localisation.
Improvements
- The POS Benefits tile now shows locked benefits and what the Profile needs to unlock them (for example, “Add $20 to unlock”), surfacing upsell opportunities in store. See POS tiles.
- The POS Manage Comms tile shows email and SMS opt-in status directly on the tile and in customer search results, and saves only the channels staff change. See POS tiles.
- Applied rewards and benefits are cleared when the cart is emptied or the customer is switched, so they are not carried onto another sale. See Checkout rewards.
New features
- POS Benefits tile. Staff can view a Profile’s available benefits on the Shopify POS smart grid and apply the matching discount to the cart with one tap. The tile has its own settings page. See POS tiles and Benefits.
Improvements
- Customer data sync from Shopify is more reliable: Omneo waits for confirmation from Shopify before recording an update, and backfills any missing fields on the Shopify record in the same update. See Profile field mapping.
New features
- Automatic discount stacking. A new setting in the Discounts tab enables stacking for all newly created discounts automatically, and an Enable stacking for all tool applies stacking to existing discounts in bulk, with a preview of which discounts will change. See Stacking with your own discounts.
- Clearer reward redemption limits. The POS Redemptions tile shows the maximum reward a Profile can apply to the current cart (for example, “up to $7.50 on this cart”) rather than only their full balance, and the checkout shows the redeemable amount for the current order below the Profile’s balance. See POS tiles and Checkout rewards.
Improvements
- Reward redemptions debit exactly the discount Shopify applies to the order, keeping the Profile’s point balance accurate when cart contents or other discounts change the final value. Reward discounts are also recognised correctly after you rename them in Shopify. See Checkout rewards.
New features
- Product deletion sync. Omneo detects when products are deleted in Shopify and marks them deleted, keeping the catalog current. See Product sync and Products.
Improvements
- You can now sync orders that have been archived in Shopify, for a more complete order history. See Order and transaction sync.
New features
- Exclude products from reward redemption. Flag products with a product metafield (default
omneo/exclude-from-discounts, configurable per reward discount) and they no longer receive reward discounts at checkout. The checkout block caps the redeemable amount at the eligible cart total and tells the Profile when no items in their cart are eligible. See Checkout rewards. - Redemption discount management. A new card in Settings > Discounts shows the status of the reward redemption discount and can create or repair it. See Setup.
Improvements
- Reward redemption supports stores with more than 50 app discounts.
New features
- Redesigned sync dashboard. A new dashboard for managing your data syncs. Track sync coverage for orders, products, and locations, view detailed reports for each job, and retry any failed items. Includes fine-grained management and analysis of sync progress for products, profiles, orders, and locations, alongside a major overhaul of the sync UI.
- Location sync support. Sync your physical store locations between platforms, ensuring data consistency for features like click-and-collect and inventory management.
- Live “What’s new” feed. Stay informed with a live changelog feed right in your dashboard. New updates are highlighted so you never miss a new feature or improvement.
Improvements
- Smarter syncing. Data sync processes are more reliable, with improved error handling, a higher number of orders that can be processed at once, and enhanced syncing of order sources and locations.
- Enhanced refund processing. Syncing refunds is more reliable. Refund data mapping has been improved, and refunds for shipping-only costs or for products deleted from your store are now handled correctly.
- Better error reporting. Overhauled logging and error reporting systems provide more detail, helping our team resolve issues faster.
- UI enhancements. Polished the user interface on the sync detail pages for better readability and a smoother user experience.
Bug fixes
- Fixed several issues with applying rewards at checkout, so Profiles no longer see stale reward information, have a valid reward incorrectly cleared, or encounter errors when applying points to their cart.
- Resolved a bug that could cause Profile status tags to be duplicated during the sync between Omneo and Shopify.
- Corrected various issues in background job and sync processes, including fixes for handling Profiles without email addresses, ensuring correct data types for location IDs, and improving bulk order syncs.
New features
- A fresh new look for Admin and POS. A major interface update for the embedded Shopify admin and Shopify POS surfaces, with a more modern, intuitive, and streamlined experience.
- Credits and gift cards. Signed-in Profiles can now use Omneo credits and gift cards in the app, giving brands more flexible payment and reward options at checkout.
- Stack your discounts. Multiple discounts can now be applied to a single checkout, unlocking more promotional combinations.
Improvements
- Smarter bulk sync. Bulk synchronisation now handles refunds and produces more accurate tax calculations.
- Enhanced product sync. Product and order data mapping is significantly more reliable, and products deleted in Shopify are now correctly marked as deleted in Omneo.
- Better privacy controls. When a Profile unsubscribes they’re now fully opted out of all communications. We’re adding more ways to ensure consent and privacy information that is synced between systems matches the intent of the Profile and needs of the brand.
- Reliable order search. Order lookup now falls back to searching by receipt reference, so existing orders are matched even when primary identifiers don’t line up.
- More efficient location fetching. Retrieving Omneo location data is faster and more reliable.
Bug fixes
- Fixed an issue where a product’s compare at price could incorrectly display as
$0in the Shopify admin. - Loyalty benefits that can’t be redeemed no longer appear at checkout.
- Resolved an issue that could cause authentication failures when fetching benefits during checkout.
- Addressed a sync error introduced in the previous version.
- Strengthened the connection to Shopify’s latest APIs to ensure continued smooth operation.