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Console is the primary admin interface for Omneo. It’s a web-based application used by administrators, implementation teams, and business users to configure and manage the Omneo platform.

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Finding your Console URL

Your Console URL is unique to your Omneo instance and follows this format:
Console replaced CX Manager in October 2026. The previous address, https://[your-tenant].manager.getomneo.com, is planned to be retired on 31 October 2026. Update your bookmarks and password manager entries to the new address. See the Console changelog.
Your tenant name is provided during onboarding. If you’re unsure of your tenant name, contact your Omneo implementation partner or support@omneo.io.

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Logging in

  1. Navigate to your Console URL in a web browser
  2. Enter your email address and password
  3. Select Sign in
Passwords must be at least 32 characters. This is a security requirement enforced at account creation.

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User roles

Each user is assigned a role that determines their access level:

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First login checklist

  • Confirm you can access the Profiles section and view customer records
  • Check that your incentive configuration (rewards, points, tiers) is visible under Configuration
  • Verify the Settings section shows your integrations and API tokens

Next: Console Tour

A guided tour of every section in Console.