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The Omneo Indigo 8 extension connects your Omneo tenant to Indigo 8, a retail management system for fashion brands. It runs in both directions: Omneo imports contacts, products, and POS invoices from Indigo 8 on a schedule, and pushes Profile changes back to Indigo 8 as they happen.

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What the integration does

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How data reaches Omneo

Indigo 8 does not send data to Omneo. Instead, Omneo reads from Indigo 8 on a schedule, every hour by default. Each run reads what was created or changed in Indigo 8 on the current day and the previous day, in this order:
  1. Contacts
  2. Products
  3. Invoices
Running contacts and products first means a new customer and a new style are already in Omneo when the invoice that references them is recorded. Because each run covers two days, most records are read more than once. This is safe: a Profile is only updated when something has changed, a Product is updated in place, and an invoice that Omneo has already recorded updates the existing Transaction rather than creating a second one. Once a Transaction is written, Omneo processes it like any other: aggregations update, Points are issued, and Reactions fire.

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How data reaches Indigo 8

Omneo sends Profile changes to Indigo 8 as they happen, through profile.created and profile.updated webhooks that Omneo registers on your tenant. Changes made in Indigo 8 come back to Omneo on the next scheduled run.

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Identities

Omneo links a Profile to its Indigo 8 contact through an Identity, using the handle indigo8 by default. The Identity value is the Indigo 8 Contact_ID. Omneo adds the Identity when it creates or matches a Profile from an Indigo 8 contact, and when Indigo 8 returns a new contact for a Profile pushed from Omneo. Salespeople are matched separately through a staff Identity holding the Indigo 8 salesperson ID. See Identities.

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What the extension does not do

The extension does not look up Profiles, show incentives, or redeem incentives at the Indigo 8 register, and it does not issue Rewards or Benefits into Indigo 8. It writes the Profile’s combined balance to the Indigo 8 contact, but never redeems it.

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Next steps

Setup

What to supply and which settings to configure in CX Manager.

Profile sync

How Indigo 8 contacts and Omneo Profiles are matched and kept in step.

Transaction mapping

How an Indigo 8 POS invoice becomes an Omneo Transaction.

Product sync

How Indigo 8 styles become Omneo Products and variants.