Setting up the Gorgias integration

The integration is installed directly from the Gorgias app marketplace.

Installation

During installation, you will be prompted for:

Omneo domain: your tenant name (e.g. if your CX Manager is at acme.manager.getomneo.com, your domain is acme)
Omneo username: your Omneo login email
Omneo password: your Omneo login password

The install process automatically configures the Gorgias widget and HTTP integration.

Configure the integration in CX Manager under Settings → Plugins → Gorgias:

Setting	Description
`omneo_identity_handle`	The identity handle used in Omneo for Gorgias customers (default: `gorgias`)
`enabled`	Enable or disable the integration. Set to `false` to pause all data flow.
`domain`	Your Gorgias domain for API requests

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