eCert issuance
When Omneo issues a Benefit whose Benefit Definition is taggedissue-ecert, the extension orders a Givex eCert (a digital gift certificate delivered by email) for the Profile that received the Benefit. Givex emails the eCert to the Profile’s email address, and Omneo stores the Givex card number on the Benefit as its external_id and redeem codes. See eCert issuance.
Balance sync
When the balance of a Givex card changes, Givex sends Omneo aBALANCE event. The extension finds the Credit that represents that card and updates its remaining value and expiry. If Omneo has never seen the card and a Credit Definition can be chosen for it, the extension creates a new Credit carrying the balance and assigns it to the Profile the event identifies. See Balance sync.
What the extension does not do
The extension does not redeem, activate or void Givex cards, and it does not sync points or Transactions. Its only effect on Profiles is to match a balance event to one, and to create one whencreate_profile_if_missing is on. An eCert is redeemed in your POS or eCommerce platform using the redeem codes stored on the Benefit, and Credits are redeemed through the normal Omneo Credits flow.
Next steps
Setup
What to supply and which settings to configure in CX Manager.
eCert issuance
How a Benefit becomes a Givex eCert.
Balance sync
How Givex balance events update Omneo Credits.
Credits
The Omneo Credit object that Givex cards map to.