What are locations?

Locations in Omneo are used to attribute interactions, transactions and customer events. Locations can be physical or virtual stores such as Kiosks, storefronts and eCommerce. Omneo can track users first join locations, preferred location or even most visited location, and can be used to influence incentives. We encourage you to store as much information about a location in Omneo, but as a minimum you’ll need to store the name and identifier. It’s also important to store the external_id which can be referenced by your 3rd party systems such as POS.

See Locations for a full explanation of location types, configuration, and how locations relate to transactions and customer profiles.

"data": [
  {
      "id": 1,
      "type": "test",
      "name": "Main Shop",
      "description": "The main store front",
      "phone": "0399123314",
      "email": "info@test.com",
      "timezone": "Australia/Melbourne",
      "external_id": "S01",
      "external_code": "S01",
      "is_published": true,
      "is_permanently_closed": false,
      "address": {
        "id": 10,
        "address_line_1": "562 Smith Street",
        "address_line_2": "Level 3",
        "address_line_3": null,
        "company": null,
        "latitude": 37.8136,
        "longitude": 144.9631,
        "city": "St Kilda",
        "postcode": "3004",
        "state": "VIC",
        "country": "Australia",
        "notes": "This is the main store",
        "external_id": null,
        "is_default": false,
        "created_at": "2021-02-04 23:22:59",
        "updated_at": "2021-02-04 23:22:59"
      },
      "normal_hours": [
        {
            "id": 1,
            "location_id": 1,
            "day_of_week": "MON",
            "open_at": "08:00",
            "close_at": "18:15",
            "created_at": "2021-02-04 23:24:17",
            "updated_at": "2021-02-04 23:24:17"
        }
      ],
      "special_hours": [
        {
            "id": 1,
            "location_id": 1,
            "name": "Christmas Eve",
            "is_repeating": 1,
            "open_at": "06:00",
            "close_at": "15:30",
            "start_at": "2020-12-24 00:00:00",
            "end_at": "2020-12-24 00:00:00",
            "created_at": "2021-02-04 23:24:17",
            "updated_at": "2021-02-04 23:24:17"
        }
      ],
      "tags": ["main","physical"],
      "custom_fields": [],
      "created_at": "2020-05-18 08:52:49",
      "updated_at": "2021-02-01 02:33:59"
  },
  {
      "id": 2,
      "type": "demo",
      "name": "Secondary Store",
      "description": "this is a secondary store",
      "phone": "33114433",
      "email": "info@test.com.au",
      "timezone": "Australia/Melbourne",
      "external_id": "S2",
      "external_code": "S2",
      "is_published": true,
      "is_permanently_closed": false,
      "address": null,
      "normal_hours": [],
      "special_hours": [],
      "tags": ["secondary"],
      "custom_fields": [],
      "created_at": "2020-05-18 08:53:28",
      "updated_at": "2020-11-05 12:50:10"
  }
]

Location properties

Storing unknown locationsIf a customer interacts or transacts at a Location with an unknown ‘external ID’ to Omneo, a placeholder Location will be created by Omneo that you can extend with more information later in Omneo CX Manager.

Location Attributes

Attribute	Description
id `INTEGER` `READ-ONLY`	The unique Omneo ID of the location
type `STRING`	A simple string specifying the type of the location Example: “popup”, “temp”, “kiosk”
name `STRING`	The display name of the location
description `STRING`	A description of the location
phone `STRING`	The primary phone number of the location
email `STRING` `EMAIL`	The primary email address for the location
timezone `TIMEZONE`	The timezone the location is in. Must be a valid [timezone] (https://en.wikipedia.org/wiki/List_of_tz_database_time_zones)
external_id `STRING`	The external id of the location. This is usually the an external reference for this location in your existing systems outside Omneo
external_code `STRING`	The external code of the location This is usually the location reference code used in your external systems outside Omneo.
is_published `BOOLEAN`	Denotes whether this location is available as a usable location
is_permanently_closed `BOOLEAN`	Denotes whether this location is permanently closed
address `ADDRESS`	The address of the location
normal_hours `ARRAY`	The regularly scheduled hours of operation at the location.
special_hours `ARRAY`	An Array of objects containing special hours. Special hours fall outside the normal hours of operation. These can be recurring, or once off changes to hours. For example: Christmas hours
tags `ARRAY`	An array of tags attached to this location
custom_fields `ARRAY`	Custom fields attached to this location
created_at `DATE-TIME`	The UTC date & time the location record was created in ISO 8601 format.
updated_at `DATE-TIME	The UTC date & time the location record was last updated in ISO 8601 format.

Normal Hours

Normal hours define the standard hours of operation for a location. These are defined by each day of the week, and repeat indefinitely.

Closing a store with Normal Hours

A store is considered closed if the open_at or close_at times are not set. A store is also considered closed if no hours exist for the day_of_the_week

Normal Hours Attributes

Attribute	Description
id	The Omneo ID of the normal hour group
location_id	The location the hour group applies to
day_of_week	The day of week the hours apply
open_at	The location opening time
close_at	The location closing time
created_at	The time the hour group was created
updated_at	The time the hour group was last updated

Special Hours

Special hours only apply on the date they are set, and can be set to repeat when needed. Special hours should be considered before normal hours, when determining the store opening/closing hours.

Closing a store with special hours

To close a store on a specified date, you can specify a Special Hour group with no open_at and close_at date. If both dates are empty, the store is considered closed for the duration

Special Hours Attributes


id `INTEGER`	The Omneo ID of the normal hour group
location_id `INTEGER`	The location the hour group applies to
name `STRING`	The name for the special hour group
is_repeating `BOOLEAN`	True = This Special Hour group repeats yearly for the specified `start_at` and `end_at` False = This Special Hour group occurs only once, for the specified `start_at` and `end_at` dates and will never occur again.
open_at `DATE-TIME`	The opening time for the location
close_at `DATE-TIME`	The location closing time
start_at `DATE-TIME`	The start date from which these special hours will apply to the location
end_at `DATE-TIME`	The end date from which these special hours will stop applying to the location
created_at `TIMESTAMP`	The time the hour group was created
updated_at `TIMESTAMP`	The time the hour group was last updated

Overview

Authentication

Profiles

Commerce

Incentives

Lists

Groups

Ratings and Interactions

Automation

Organisations and access

Configuration

Platform

Questionnaires

Locations

What are locations?

Location properties

Location Attributes

Normal Hours

Closing a store with Normal Hours

Normal Hours Attributes

Special Hours

Closing a store with special hours

Special Hours Attributes

​What are locations?

​Location properties

​Location Attributes

​Normal Hours

​Closing a store with Normal Hours

​Normal Hours Attributes

​Special Hours

​Closing a store with special hours

​Special Hours Attributes

What are locations?

Location properties

Location Attributes

Normal Hours

Closing a store with Normal Hours

Normal Hours Attributes

Special Hours

Closing a store with special hours

Special Hours Attributes