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Documentation Index

Fetch the complete documentation index at: https://docs.omneo.io/llms.txt

Use this file to discover all available pages before exploring further.

The Omneo SFCC extension connects Salesforce Commerce Cloud to Omneo, syncing profiles, orders, and transactions bidirectionally and enabling reward redemption at checkout.

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What the extension covers

  • Profile sync: SFCC customer to Omneo profile, bidirectional
  • Order sync: SFCC order to Omneo order/transaction on completion
  • Product sync: SFCC catalogue to Omneo
  • Reward and benefit redemption at SFCC checkout
  • Customer identification at checkout via Omneo ID proxy

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Profile resolution

Profiles are matched by email address. Once matched, the Omneo profile_id is stored as a customer attribute in SFCC for future direct lookups. The sfcc identity handle is used for identity-based matching.

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Transaction sync

SFCC orders sync to Omneo when they reach a configured status (e.g. EXPORT_STATUS_READY or ORDER_STATUS_COMPLETED). Configure this in your Omneo SFCC cartridge settings.

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Reward redemption

The integration queries reward balance at checkout, presents a redemption UI, applies a price adjustment to the SFCC order, and stores the redemption ID for reconciliation when the transaction is recorded in Omneo.
Cartridge installation instructions, site preference configuration, and the cartridge repository are available from your Omneo implementation team.