> ## Documentation Index > Fetch the complete documentation index at: https://docs.omneo.io/llms.txt > Use this file to discover all available pages before exploring further. # CX Manager Tour > A guided walkthrough of each section of the Omneo CX Manager. CX Manager serves as a centralised interface for integration teams and business users to configure, manage, and monitor the Omneo platform. Here's a tour of each section. ## Dashboard The Omneo Dashboard leverages embedded reporting (powered by Metabase) to display key metrics at a glance. Work with your implementation partner to configure the metrics that matter most for your brand, such as new member sign-ups, active profiles, reward issuance rates, and redemption activity. The Dashboard is a reporting view, not a segmentation or export tool. For full analytics capabilities, connect Omneo to your BI platform. ## Profiles The Profiles section is the home view for all customer data. From here you can search, view, and edit individual customer profiles. **List View:** * Live feed of recently joined members * Quick search by name, email, mobile, or any identity * Contact info visible at a glance **Detail View:** * Complete profile data including attributes, aggregations, and transaction history * Incentive balances: rewards, points, benefits, tiers, and achievements * All linked identities (Shopify ID, loyalty card number, etc.) * Interaction and audit history Staff with Admin or Manager roles can update profile details and manually issue incentives from the detail view. ## Transactions The Transactions tab provides a detailed view of customer purchases across all channels. For each transaction you can see the customer, date, receipt number, items purchased, location, serving staff, and spend breakdown. ## Incentives An overview of all active incentives across the platform. See which rewards and benefits are live, how frequently they're being used, their value, and creation and expiry dates. ## Configuration Configure your CX incentive program here: * **Rewards**: create and manage reward definitions * **Points**: set up point definitions and earn rates * **Benefits**: configure benefit definitions and campaigns * **Tiers**: build tier programs with attain and maintain rules * **Achievements**: create achievement definitions with counts and levels * **Locations**: manage physical and virtual store locations * **Products**: validate and view product data in transaction history ## Settings Settings is where developers spend most of their time managing integrations: * **API Tokens**: generate bearer tokens for integrations * **Webhooks**: configure outbound event notifications * **Reactions** (Triggers and Automations): build event-driven and scheduled automation * **Targets**: configure formatted payload endpoints for comms platforms * **Users**: manage admin users and their permissions Learn about the integrations that connect Omneo to your broader tech stack.