> ## Documentation Index
> Fetch the complete documentation index at: https://docs.omneo.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Accessing CX Manager

> How to log in to Omneo CX Manager and find your tenant URL.

CX Manager is the primary admin interface for Omneo. It's a web-based application used by administrators, implementation teams, and business users to configure and manage the Omneo platform.

## Finding your CX Manager URL

Your CX Manager URL is unique to your Omneo instance and follows this format:

```
https://[your-tenant].manager.getomneo.com
```

Your tenant name is provided during onboarding. If you're unsure of your tenant name, contact your Omneo implementation partner or [support@omneo.io](mailto:support@omneo.io).

## Logging in

1. Navigate to your CX Manager URL in a web browser
2. Enter your email address and password
3. Select **Sign in**

<Note>
  Passwords must be at least 32 characters. This is a security requirement enforced at account creation.
</Note>

## User roles

Each user is assigned a role that determines their access level:

| Role          | Capabilities                                                                                                |
| ------------- | ----------------------------------------------------------------------------------------------------------- |
| **Admin**     | Full read, write, update, and delete access to all CX Manager features                                      |
| **Manager**   | Read, update, and delete (cannot create new records or configurations). Can create profiles in Clienteling. |
| **Reporting** | Read-only access for generating reports and insights                                                        |
| **Machine**   | For integration users only (not for human login)                                                            |

## First login checklist

* Confirm you can access the Profiles section and view customer records
* Check that your incentive configuration (rewards, points, tiers) is visible under Configuration
* Verify the Settings section shows your integrations and API tokens

<Card title="Next: CX Manager Tour" href="/getting-started/cx-manager-tour" icon="arrow-right">
  A guided tour of every section in CX Manager.
</Card>