> ## Documentation Index
> Fetch the complete documentation index at: https://docs.omneo.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Zendesk

> The Omneo Zendesk plugin displays customer data in Zendesk tickets and syncs profile interactions between platforms.

The Omneo Zendesk plugin surfaces Omneo customer data (incentive balances, tier, recent transactions) in the Zendesk ticket sidebar. It syncs customer profiles between platforms when tickets are created or updated, and creates Omneo interactions from Zendesk ticket events. Once installed, Omneo profiles are linked to Zendesk customer records via the `zendesk` identity handle.

## Prerequisites

**From Omneo:**

* Omneo domain (e.g. `acme`)
* An API token with scopes: `create-webhooks`, `delete-webhooks`, `read-tenants`, `update-tenants`, `update-profiles`, `create-interactions`
* Omneo shared secret

**From Zendesk:**

* Zendesk subdomain
* A dedicated Zendesk user account for the integration
* Zendesk API token for that account
* A shared secret (defined during installation)

See [Setup](/extensions/zendesk/setup) for installation steps.