> ## Documentation Index
> Fetch the complete documentation index at: https://docs.omneo.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Location Ratings

> Customer ratings of store and location experiences.

Location Ratings allow customers to rate their experience at a specific store or location. These ratings are stored against the customer profile with a reference to the location, enabling location-level CX measurement.

## Use cases

* **Post-visit feedback**: automatically prompt a CSAT survey after a recorded store visit
* **Post-transaction feedback**: ask "How was your in-store experience?" after a POS transaction at a specific location
* **Appointment reviews**: collect feedback after a service appointment or consultation

## Location ratings data

Location ratings are stored as Rating records with:

* The rating value
* The location reference
* The profile that submitted the rating
* Optional feedback text
* The triggering event (visit, transaction)

## Aggregating by location

Location ratings can be aggregated at the store level to produce store-level CX scores. These scores can feed into management dashboards and be used to identify high-performing and underperforming locations.

## Related

* [Ratings API](/api-reference/rating)
* [Locations](/concepts/commerce/locations)
* [Visits](/concepts/visits)
* [NPS](/concepts/ratings/nps)
* [CSAT](/concepts/ratings/csat)