> ## Documentation Index > Fetch the complete documentation index at: https://docs.omneo.io/llms.txt > Use this file to discover all available pages before exploring further. # CSAT > Customer Satisfaction Score, measuring satisfaction after specific interactions. **CSAT (Customer Satisfaction Score)** is a metric designed to measure customer satisfaction directly after a specific interaction, transaction, or service experience. ## How CSAT works in Omneo CSAT surveys typically ask a single question: "How satisfied were you with \[specific interaction]?" on a scale (e.g., 1-5 or 1-10). The CSAT score is calculated as the percentage of respondents who gave a positive rating. In Omneo, CSAT scores are captured through a [questionnaire](/concepts/ratings/questionnaires) whose question routes to a Rating record linked to a customer profile. This allows brands to: * Track satisfaction trends per customer over time * Include CSAT data in profile aggregations and reaction conditions * Segment customers by satisfaction level for personalised follow-up ## When to use CSAT CSAT is best used to measure satisfaction with a **specific touchpoint**: immediately after: * A purchase transaction (was the experience positive?) * An in-store consultation or service appointment * A customer service interaction * A product delivery or return It complements NPS (which measures overall brand loyalty) with granular, moment-specific feedback. ## CSAT in reactions CSAT submission events can trigger reactions, for example: * A low CSAT score triggers a customer service notification * A high CSAT score triggers an invitation to leave a public review ## Ratings API CSAT scores are stored as Rating records via the Ratings API. See the [API reference](/api-reference/rating/browse-ratings) for field details. Content needed: CSAT survey configuration guide and integration with survey platforms.