> ## Documentation Index
> Fetch the complete documentation index at: https://docs.omneo.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Clienteling

> The staff-facing in-store profile surface for personalised customer service.

**Clienteling** is the staff-facing surface for in-store customer relationship management. It gives store staff real-time access to customer profiles, transaction history, incentive balances, and preferences.

Clienteling is the staff's view of the customer. [Profile Portal](/concepts/platform-surfaces/profile-portal) is the customer's view of themselves.

<Info>
  For full setup and configuration details, see [Clienteling](/experiences/clienteling/overview).
</Info>