> ## Documentation Index
> Fetch the complete documentation index at: https://docs.omneo.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Interactions

> Records of customer touchpoints and engagement events across channels.

The Interactions API records and retrieves customer engagement events: logins, page and product views, form submissions, and other touchpoints that do not involve a transaction. Use these endpoints for integration work or bulk reporting across all profiles.

For what an interaction is and when to use one, see [Interactions](/concepts/profiles/interactions).

<Info>
  When creating, reading, editing, or deleting interactions for a specific customer, use [Profile Interactions](/api-reference/profile-interaction) instead. The profile-scoped route is designed for building customer-facing experiences and loyalty UIs.
</Info>

## Related

* [Interactions concept](/concepts/profiles/interactions)
* [Profile Interactions](/api-reference/profile-interaction)
* [Transactions](/api-reference/transaction)
* [Reactions](/concepts/automation/reactions)